Motorola has amped up their customer service offerings in Korea. Staring with the Motorola RAZR, customers seeking support will now be able to download LogMeIn ‘Rescue + Mobile for Motorola’ where Motorola representatives will be able to login and remotely control the devices of those needing assistance.
“These smart services will help us provide even better and more personal support to our customers in Korea,” said Chul-Jong Jung, president of Motorola Korea. “We are committed to customer satisfaction, and making sure that people can get support when they need it and where they need it is an important part of that.”
Rather trying to explain how to fix things, logging in remotely allows not only to address the issue faster but the actions are also visible to customer so that if it arise again, they'll know what to do in order to fix it themselves. Want to know more? The full press release is past the break.
Source: Motorola
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Source: http://feedproxy.google.com/~r/androidcentral/~3/wgYGYvbmYzI/story01.htm
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